Sometimes an order will be listed as "cancelled" on your list of past orders. This is because some part of the checkout process didn't function correctly, and so the order was never completed. Your credit card will not be charged for these cancelled orders, so you can go ahead and try again to complete your purchase. For best results, we recommend using a different Internet browser than you were using before (e.g., Chrome instead of Firefox or vice versa) on a computer with a stable Internet connection.
If you are still experiencing issues with your order, please reach out to us at firstname.lastname@example.org, or call 917-206-1425, Monday - Friday, except holidays.